Nationwide Watch Repairs Frequently Asked Questions (FAQ)

At Sangamon Watches Repair Center, we pride ourselves on offering exceptional customer service. Whether you stop by, call, or email, you can always count on friendly, helpful support from our knowledgeable team. We make it a priority to ensure that every interaction is personal and informative, so you can trust your timepiece is in expert hands.

1. How often should I service my watch?
To ensure your timepiece lasts, we recommend servicing the movement approximately every four or five years. This may vary depending on the movement caliber, case construction, and your usage habits such as diving or exposure to extreme temperatures.

2. How do I know my watch needs service?
Signs that your watch may need service include:

• The watch runs too fast or too slow.
• Your automatic movement doesn’t continue running overnight or stops entirely.
• Issues with specific functions, like the date or chronograph not working correctly.
• Condensation under the crystal, indicating worn seals and potential contamination of the movement.

3. What happens if I don’t service my watch regularly?
Over time, lubrication in the movement can evaporate, become contaminated, or thicken. This can cause the moving parts to wear out, potentially leading to more expensive repairs. If you’re not ready to service your watch, it's best to store it until the timing is right for you.

4. What is done when servicing a watch?
A complete maintenance service includes:

• Removal of the movement from the case and complete disassembly.
• Ultrasonic cleaning of the movement in five steps.
• Reassembly, lubrication, and precise timing to factory standards.
• Refitting the case, replacing seals, and pressure testing for water resistance.
• Full quality control checks, including timing accuracy, power reserve, and visual aesthetics.

5. How often should I have my watch battery changed?
We recommend changing your watch battery every two years to prevent leaks and potential damage. After battery replacement, always have your water-resistant model pressure tested. If the seal fails, a reseal may be necessary.

6. What activities should I avoid while wearing my watch?
To protect your watch, avoid activities that create significant shock, such as golfing, tennis, motorcycling, or chopping wood.

7. Does Sangamon Watches Repair Center service luxury brands like Omega, Rolex, and TAG Heuer?
Yes, we specialize in servicing high-end brands like Omega, Rolex, TAG Heuer, Mido, Tissot, Rado, Baume & Mercier, Jaeger-LeCoultre, Hamilton, and family heirlooms. Our team is dedicated to maintaining the integrity and quality of these prestigious timepieces.

8. How can I get my watch repaired at Sangamon Watches Repair Center?
To start the repair process, please visit Help Center and Contact Us page on our website and complete the form. If you have any questions, feel free to call during regular business hours, and our friendly staff will guide you through the process.

9. Does Sangamon Watches Repair Center offer nationwide services?
Yes, we serve watch owners throughout the United States, ensuring the highest quality repair and maintenance services for luxury watches.

10. What is the process for watch repair at Sangamon Watches Repair Center?
Once we receive your watch, our Swiss trained watchmaker will assess the issue, provide an estimate, and begin the repair process. We ensure the repair is performed to the highest standards, and we keep you informed at every step. After the repair is complete, your watch will undergo rigorous testing to ensure everything functions perfectly before it is returned to you.

For any additional questions or assistance, don't hesitate to reach out to us. We look forward to providing your watch with the care it deserves! Contact us today.