Everything You Need to Know About Watch Repair: Top Consumer Questions

Watches, whether they're luxury timepieces, vintage classics, or everyday wear, are more than just accessories; they are precision instruments that require regular care and maintenance to keep them functioning at their best. Just like a car needs regular servicing to run smoothly, your watch also needs attention to ensure its longevity and accuracy. However, for many watch owners, navigating the world of watch repair and service can feel overwhelming. From understanding the costs to knowing when your watch needs a service, having the right information is key. In this guide, we’ll answer the top FAQs about watch repair and servicing to help you make informed decisions about your timepiece’s care.

1. How much does it cost to get a watch working again?
   The cost depends on the issue. For minor repairs like battery replacements, expect to pay $30-$50. More complicated mechanical repairs can range from $150 to over $500.

2. What is included in a watch service?
   A watch service typically includes the disassembly of the watch movement, cleaning, oiling, reassembly, regulation, testing, and water-resistance checks. Worn parts are also replaced, and the case is often polished.

3. How long does a watch service take?
   A standard watch service can take 4 to 6 weeks. High-end or vintage models may take longer due to the complexity of the movement or the availability of parts.

4. How much does it cost to service a high-end watch?
   High-end watch servicing (e.g., Rolex, Patek Philippe) can range from $600 to $1,200 or more, depending on the brand and the extent of work required.

5. How often should a watch be serviced?
   Mechanical watches should generally be serviced every 3 to 5 years, depending on the manufacturer’s recommendation and how frequently the watch is worn.

6. What is the difference between a battery replacement and a full watch service?
   A battery replacement only swaps the old battery for a new one, costing around $30-$60. A full service is a more extensive process that includes cleaning, oiling, and repairing the movement.

7. Why does my watch stop working if I don’t wear it?
   Mechanical watches rely on movement or manual winding to power them. Quartz watches may stop if the battery runs out. Lack of regular use can cause oil to thicken and components to wear down.

8. Can a scratched crystal be repaired?
   Acrylic crystals can be polished to remove minor scratches, while sapphire and mineral crystals usually need to be replaced, which can cost $90-$250 depending on the material.

9. What happens if my watch isn’t waterproof anymore?
   If a watch fails a water-resistance test, it could mean worn seals or gaskets that need replacing. After repair, water-resistance testing will be performed again to ensure it's safe for use.

10. Can a vintage watch be repaired?
    Yes, vintage watches can often be repaired, but due to their age, parts may be harder to find. It’s important to use a specialist to avoid damaging the delicate mechanisms.

11. How can I tell if my watch needs a service?
    Signs include losing or gaining time significantly, a sticky or stiff crown, unusual ticking noises, or condensation under the crystal.

12. How much does it cost to replace a watch movement?
    Replacing a watch movement costs between $150 and $500, depending on whether the movement is quartz, automatic, or mechanical, and the brand of the watch.

13. Can water damage be repaired?
    Yes, but the extent of the damage depends on how quickly it's addressed. Water-damaged watches should be taken to a repair specialist immediately to prevent rust and corrosion.

14. Do I need to go to an authorized service center?
    Authorized service centers are recommended for maintaining warranties and ensuring authentic parts are used. However, independent watchmakers may offer quality service at a lower cost.

15. Why does watch service take so long?
    Watch servicing involves intricate processes like disassembly, cleaning, lubrication, and precision testing. It requires skilled professionals and may be delayed if specific parts need to be ordered.

16. How do I know if my watchmaker is qualified?
    When choosing a watchmaker, it’s important to consider their experience and expertise. A qualified watchmaker should have a solid background in working with a variety of watch types, especially high-end or vintage models. Look for someone who has a proven track record and positive customer feedback, as this can indicate the quality of their work. Experience handling intricate repairs and servicing different movements will ensure your watch is in capable hands.

17. How much does it cost to polish a watch?
    The cost for polishing depends on the material and condition of the case and bracelet. Typically, a professional polish can range from $100 to $300.

18. What’s the difference between quartz and mechanical watch repairs?
    Quartz watches often require simpler repairs, like battery replacements or movement swaps, while mechanical watches involve more intricate services, such as cleaning, oiling, and regulating gears and springs.

19. Can a broken crown or stem be repaired?
    Yes, crowns and stems can be replaced if broken. The cost varies depending on the brand and whether original parts are needed but can range from $100 to $400.

20. Does servicing a watch increase its value?
    Servicing a watch can help maintain or even increase its value, especially if it’s a luxury or vintage timepiece. A well-documented service history may enhance the resale value by ensuring its condition.

Caring for your watch is an investment in its performance, appearance, and longevity. Whether you own a cherished family heirloom, a high-end luxury watch, or a daily companion, understanding the intricacies of watch repair and service can make a world of difference in its lifespan. By addressing common concerns like cost, maintenance frequency, and the benefits of regular service, this guide aims to provide peace of mind for watch enthusiasts. Remember, a well-maintained watch is more than just a functional accessory—it’s a lasting piece of craftsmanship. Take care of your watch, and it will continue to serve you reliably for years to come.

For any of your repair or service needs, contact Sangamon Watches Repair Center. We welcome mail-in orders from all over the country, making it easy for you to ensure your timepiece receives the best care. Reach out today and keep your watch ticking smoothly!

Disclaimer:
Sangamon Watch Company and Sangamon Watches Repair Center are independent service providers, except for the Sangamon brand. We are not affiliated with any other watch brands or their parent companies. All brand names, trademarks, and logos mentioned, aside from Sangamon, are the property of their respective owners and are used solely for the purpose of identifying the products and services we provide.