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Frequently Asked Questions
Is there a warranty on my watch?
Sangamon Watches come with a 2-year standard manufacturer's warranty from the original purchase date. The warranty provides coverage in case of manufacturing defects. The warranty does not cover average wear and tear, damage due to water, scratches and loss or theft. Customers should avoid interaction with water as much as possible since water damage is not covered under the manufacturer's warranty. Any outside work performed on a Sangamon watch may lead to a null and void manufacturer's warranty.
Are your watches waterproof?
All Sangamon Watches are at least 5 ATM which allows quick interaction with water such as hand washing. Customers should avoid interaction with water as much as possible since water damage is not covered under the manufacturer's warranty.
What are your international shipping costs?
Shipping outside of the US requires additional shipping fees that will be automatically calculated at checkout. For more details, please see Shipping under Terms & Conditions.
When will my order be shipped?
All items in stock are expected to ship within 4 business days after the date of the order. Ground shipping typically takes 2-6 days for US destinations and are shipped using USPS. Pre-Sale items will ship as soon as they are available. Visit our Shipping page for complete details on our shipping policy.
What is your return & exchange policy?
We offer 100% satisfaction guarantee on all orders up to 30 days. Visit our Return & Exchange page for complete details.
Do you have any retail locations?
We currently only sell online though our official website.
How do we become a Sangamon Ambassador?
Contact us today at firstname.lastname@example.org for an application form to become a brand ambassador. We reserve all rights in selecting our Sangamon Ambassadors.
Sangamon Watch Company
3309 Robbins Rd. 188
Springfield, IL 62704
Meeting by Appointment Only
2041 Timberbrook Dr.
Springfield, IL 62702